Last Updated: October 28, 2026
We process the following information for seller registration, verification, service use, payment, and support:
Each seller controls customer and order information entered by that seller or collected through their storefront. Depending on the features used, we process:
Please refer to the seller's storefront privacy policy for its collection purposes, data categories, retention periods, and rights procedures.
We process seller information for account administration, service delivery, payment and top-up verification, support, and prevention of misuse.
We process sellers' customer and order information to perform entrusted tasks such as order intake and lookup, inventory and delivery management, payment verification and cancellation, cash receipt issuance, messaging, support, and seller reports. We do not use this information for our own advertising or sell it.
Sellers provide the notices and lawful grounds necessary for collecting and using customer information and handle customers' rights requests. As a processor, we take measures to protect the information and assist sellers in fulfilling requests.
Seller account information is processed for the period needed to maintain the service agreement and deleted upon withdrawal or fulfillment of its purpose, except where retention is required by law. Information retained by law is used only for that purpose.
Sellers' customer and order information is managed within the entrusted scope and the lawful retention period determined by the seller. Upon termination of processing or a deletion request, we check legal retention obligations and return or delete the information accordingly. Electronic information is deleted using methods that make recovery difficult.
We protect personal information through access restrictions, authentication, protection during transmission, and separation of each seller's information.
Processing customer information on behalf of a seller is distinct from disclosure to a third party for our independent purposes. We do not arbitrarily use or sell customer information beyond the entrusted scope.
Integrations such as payment and messaging may transmit information necessary for the requested task to the relevant providers. Such processing must follow the applicable processing or subprocessing arrangements, or lawful grounds for third-party disclosure, and the required notice and consent procedures.
Disclosures required by law follow the conditions and procedures established by that law.
Sellers may request access, correction, deletion, suspension of processing, or withdrawal of consent for their account information using the contact email below. We verify identity and handle requests under applicable law, explaining any legal restrictions.
Customers should contact the relevant seller about their customer and order information. If a request reaches us, we verify the requester's identity and the relevant seller's scope of responsibility, then direct the request to the seller or assist with its handling.
Removing the extension or clearing browser data does not delete customer or order information already stored on the server. The order page's "Delete saved info" feature disables customer-information remembering on that device.
When you select "Sign up and remember customer information on this device" on the self-order page, we use a functional cookie for autofill. The cookie contains only a random token—not your name, phone number, or address—and expires after 90 days.
When an administrator starts a YouTube connection, we also use a security cookie to associate the Google authorization response with the browser that started it. This cookie expires after 10 minutes and is cleared after a successful connection or disconnection. It does not contain Google access or refresh tokens.
This service does NOT use the following tracking technologies:
This service is not directed to children under 14 years of age. We do not knowingly collect personal information from children under 14. If we discover such data has been collected, it will be deleted immediately.
This privacy policy may be updated due to legal changes or service improvements. For significant changes, we will:
LiveChatOrder uses YouTube API Services for its official channel, guide publication, live order confirmations, and live product announcements. These tools are for authorized service operators. The administrator connection is limited to the configured official channel; it does not connect sellers' channels. Google handles Google account sign-in and consent, and we do not receive your Google password.
https://www.googleapis.com/auth/youtube.force-ssl. Google's consent screen describes a permission that includes viewing and managing videos, comments, and captions. The official channel connection is used for authorization and, when a seller enables the respective feature, live chat order confirmations and product announcements. It does not read or publish video comments, or delete videos.A feature for operators to read questions on official guide videos and publish replies they have written and reviewed is being prepared. It is not currently available. Its comment data handling and consent information will be updated before it is enabled.
When a seller enables YouTube order confirmations in My Page → Settings (OFF by default), the official LiveChatOrder channel posts the customer nickname, product name, and quantity in the public live chat linked to each newly accepted order. We do not include the customer name, telephone number, or delivery address. Google and viewers of that chat can see the message. Orders are sent sequentially, at least three seconds apart.
We use the order’s saved broadcast and video identifiers to obtain a live chat identifier, cache that destination for up to 30 days, and retain the message snapshot, destination, delivery status, returned message identifier, and error code with the order. Turning the feature off or disconnecting the official account stops new sends; it does not delete messages already posted or their order records. Sending errors do not cancel orders or block later orders for the same broadcast.
When a seller enables YouTube product announcements in My Page → Settings (OFF by default), the official LiveChatOrder channel posts a message to the linked broadcast's public live chat when a product is first published for sale. The message includes the product name, price or price range, and available option names and values. Message length limits may shorten these details. These fields come from the seller's product catalog; customer contact and delivery details are not used to generate product announcements. Google, YouTube, and viewers of that chat can see the message.
We use the linked broadcast, video, and channel identifiers to obtain the live chat identifier and cache that destination for up to 30 days. We retain a delivery record with the listing identifier, product name, message text, destination identifiers, delivery status, returned message identifier, timestamps, and error code. Product announcements and order confirmations share a sequential sending process with at least three seconds between sends.
Turning the feature off or disconnecting the official channel stops new sends; a send already in progress may finish. These actions do not delete messages already posted or their delivery records. Product edits and republication do not trigger a new first-publication announcement. Requests to delete records held by LiveChatOrder can be sent to the contact below.
A separate operator tool uses https://www.googleapis.com/auth/youtube.upload to upload approved guide videos and thumbnails, and https://www.googleapis.com/auth/youtube.readonly to check the destination channel and uploaded videos. It sends the selected video, thumbnail, title, description, tags, and visibility settings to YouTube. It reads channel identifiers and names, video metadata, and upload and processing status to verify publication.
The tool retains its authorization tokens, destination channel information, upload session and video identifiers, and publication results on the operator's device. Uploads, including scheduled work, follow the operator's selected content, destination, and visibility. Uploaded content is available to viewers according to its YouTube visibility setting.
We use this data for the channel connection, guide publication, live order confirmations, and live product announcements described above. Google and YouTube receive the authorization and API requests needed to perform these actions. Authorized operators can view channel details and publication results. We do not sell Google user data, use it for advertising, or share it for unrelated purposes.
Administrators can remove the server connection from the administrator YouTube screen. This removes the server's connection data; it does not revoke Google's authorization for the application or remove the separate uploader's credentials. To revoke the application's Google access, use Google Account Permissions. Revocation can also stop other tools, including scheduled uploads, using the same application's authorization.
Revoking access does not itself erase local publication records or content already uploaded to YouTube. For deletion of data held by LiveChatOrder, contact [email protected]. To remove videos published on YouTube, the channel owner must manage them in YouTube Studio. Removing our stored data does not delete YouTube content.
Google's handling of data is described in the Google Privacy Policy. Use of our YouTube API features is also subject to the YouTube Terms of Service.
For privacy-related inquiries, please contact:
For service conditions, please see our Terms of Service.