Terms of Service

Last Updated: October 28, 2026

1. Purpose

These Terms of Service ("Terms") govern your access to and use of the YouTube live shopping order management service ("Service") provided by LiveChatOrder ("Company", "we", "us"), including the website, web application, and Chrome extension. By using the Service, you agree to these Terms.

2. Definitions

1. "Service" means the order collection, customer management, payment lookup, and shipping management features the Company provides for YouTube live shopping.
2. "Member" means a person who agrees to these Terms and enters into a usage agreement with the Company.
3. "Chrome Extension" means the browser extension installed in Chrome to use the Service.

3. Effect and Amendment of Terms

1. These Terms take effect when posted within the Service or otherwise communicated to Members.
2. The Company may amend these Terms within the limits permitted by applicable law.
3. When the Terms are changed, the Company will give at least 7 days' advance notice.

4. Provision of the Service

The Service includes, among others:

• Automatic collection of YouTube live chat orders
• Customer information management (nickname, contact, address)
• Bank deposit/withdrawal lookup via integration
• Order document printing (including combined packing)
• Shipping tracking and sales reporting

5. Google and YouTube Integration

LiveChatOrder uses YouTube API Services to connect its official guide channel, publish guide content through authorized operator tools, and post seller-enabled order confirmations and product announcements to live chat. The administrator connection is limited to the configured official channel and is separate from seller accounts. Only an operator authorized to manage that channel may connect it.

The administrator connection checks the channel and maintains authorization, including renewing access tokens when needed. The separate guide uploader publishes the operator's approved videos, thumbnails, and metadata using the selected channel and visibility settings. Scheduled work follows those instructions. Operators must have the rights to the content they upload.

A feature for operators to read guide questions and publish replies they have written and reviewed is being prepared and is not currently available. Its data use and consent information will be updated before activation. The current tools do not publish video comments or delete videos. Separately, sellers may enable live order confirmations in My Page → Settings. This is OFF by default. The official LiveChatOrder channel then posts the nickname, product, and quantity of newly accepted orders to the linked public live chat, sequentially at intervals of at least three seconds. Sellers should designate the official channel as a live chat moderator and check the order’s broadcast before acceptance. API errors do not cancel orders, and later orders continue independently.

Sellers may separately enable YouTube product announcements in My Page → Settings (OFF by default). When a product is first published for sale, the official LiveChatOrder channel posts its product name, price or price range, and available option names and values to the public live chat of the linked broadcast. Message length limits may shorten these details. Google, YouTube, and viewers of that chat can see the message. Product announcements and order confirmations share a sequential sending process with at least three seconds between sends.

Turning product announcements off or disconnecting the official channel stops new sends; a send already in progress may finish. These actions do not remove messages already posted to YouTube or the delivery records held by LiveChatOrder. Product edits and republication do not trigger a new first-publication announcement.

• By using our YouTube API features, you agree to be bound by the YouTube Terms of Service.
• You acknowledge Google's Privacy Policy.
• Before connecting or using these tools, review and agree to our Privacy Policy's YouTube data section, which describes permissions, data use, storage, sharing, disconnection, and deletion requests.

Administrator disconnection removes that server's saved connection data. It does not revoke the application's Google authorization or delete the separate uploader's local credentials and records. You can revoke authorization through Google Account Permissions; doing so can also interrupt scheduled uploads using the same application's authorization.

To request deletion of data held by LiveChatOrder, contact [email protected]. Disconnection, revocation, and deletion of our stored data do not remove content already published on YouTube. The channel owner manages that content in YouTube Studio. Google authorization, token renewal, and upload availability remain subject to Google's policies and limits.

6. Member Obligations

1. Members must not:
   • Impersonate others or misuse others' information
   • Interfere with the operation of the Service
   • Sell illegal products through the Service
   • Infringe the Company's intellectual property rights
2. Members are responsible for keeping their account credentials secure.

7. Company Obligations

1. The Company will make reasonable efforts to provide a stable Service.
2. The Company protects Members' personal information in accordance with its Privacy Policy.
3. The Company will make efforts to promptly restore the Service in the event of a failure.

Privacy Roles of Sellers and the Platform

Each seller controls customer and order information entered by that seller or collected through their storefront. Sellers provide lawful grounds and notices for collecting and using personal information and handle customers' rights requests.

As the order management platform operator, we process customer and order information within the scope entrusted to us to provide the service. We do not use it for our own advertising or sell it. We take measures to protect personal information and assist sellers in fulfilling requests.

Seller account information we process directly for registration and service operation is separately described in our Privacy Policy.

8. Suspension of the Service

1. The Company may temporarily suspend the Service for system maintenance, force majeure, or other unavoidable reasons.
2. The Company will provide notice in advance where practicable, or afterward in urgent cases.

9. Limitation of Liability

1. The Service is provided "as is" without warranties of any kind.
2. The Company is not liable for service disruptions caused by the Member.
3. The Company is not liable for disputes between Members or between a Member and a third party.
4. The Company is not liable for service limitations resulting from policy changes by external platforms such as YouTube, Google, or the Chrome Web Store.

10. Termination

1. Members may terminate the usage agreement at any time using the account withdrawal feature.
2. The Company may terminate the agreement after notice if a Member violates these Terms.
3. Upon termination, Member data is retained for the period required by law and then deleted.

11. Governing Law and Disputes

1. The Company and Members will seek to resolve any dispute amicably through consultation.
2. If unresolved, the courts having jurisdiction over the Company's location shall have jurisdiction.

These Terms are effective as of June 28, 2026.